tag:securedsigningstatus.statuspage.io,2005:/historySecured Signing Status - Incident History2024-03-19T13:47:11+13:00Secured Signingtag:securedsigningstatus.statuspage.io,2005:Incident/198630712024-01-30T15:39:18+13:002024-01-30T15:39:18+13:00API - Networking Issue<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:39</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:37</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:35</var> NZDT</small><br><strong>Identified</strong> - We have identified the issue and a fix is being implemented.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:20</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating an issue relating to intermittent disruption to the Secured Signing API service.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/198628252024-01-30T14:32:08+13:002024-01-30T14:32:08+13:00Secured Signing Network Issue<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:32</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:28</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:26</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified, and we are implementing a resolution.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:22</var> NZDT</small><br><strong>Investigating</strong> - We have discovered a networking issue. Our team is currently investigating the issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/183195942023-08-31T00:21:26+12:002023-08-31T00:21:26+12:00Azure Services - Network Issue - Load Balancing<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>00:21</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>00:18</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>00:15</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>23:38</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/181682082023-08-17T16:58:53+12:002023-08-17T16:58:53+12:00SMS with Vodafone -ONE NZ<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:58</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:58</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:58</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:50</var> NZST</small><br><strong>Investigating</strong> - Investigating - We have identified a potential issue with sending (MT) via the Vodafone network, and also receiving replies (MO) from Vodafone numbers to Telstra supplied dedicated and rotary numbers. We have escalated this with both providers and are awaiting further comms from them.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/107966632022-08-11T02:01:27+12:002022-08-11T02:01:27+12:00Performance issue – some of the customers experiencing Interment connection issue sometimes<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>02:01</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>01:56</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>01:44</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>01:22</var> NZST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>00:25</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/98732372022-04-29T05:06:54+12:002022-04-29T05:06:54+12:00Unable to Login<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>05:06</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>05:00</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>04:52</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>04:44</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/91936432022-01-30T15:18:06+13:002022-01-30T15:18:06+13:00Secured Signing Network Issue<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:18</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:12</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:57</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:48</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:13</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>13:36</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/90552332022-01-12T05:19:06+13:002022-01-12T05:19:06+13:00Secured Signing Platform is unavailable<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>05:19</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>05:18</var> NZDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>05:04</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>05:02</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>04:56</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>04:23</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/80928812021-09-28T03:22:38+13:002021-09-28T03:22:38+13:00Secured Signing Service Unavailable<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>03:22</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>03:19</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>03:12</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>02:10</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/80725402021-09-25T04:11:13+12:002021-09-25T04:11:13+12:00WebSite out of service<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>04:11</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>04:07</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>04:04</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>03:55</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/79066912021-09-03T15:30:29+12:002021-09-03T15:30:29+12:00Secured Signing Data Center Experiencing Connectivity Issues<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:30</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:28</var> NZST</small><br><strong>Monitoring</strong> - We have been informed that the data center has now resolved their outage which also caused the issues with Secured Signing. We are monitoring the situation.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:14</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and fix is being implemented.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:05</var> NZST</small><br><strong>Update</strong> - We are still investigating this issue with our data center and will keep you updated.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>14:35</var> NZST</small><br><strong>Update</strong> - Our data center provider has confirmed that they are experiencing an issue related to a DDoS attack and mitigation has been put in place to reduce the impact. We will keep you updated.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>14:24</var> NZST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>13:46</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/67060662021-04-09T04:38:03+12:002021-04-09T04:38:03+12:00Secured Signing No Access<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>04:38</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>04:33</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>04:31</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>04:28</var> NZST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>03:56</var> NZST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>03:36</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/66838502021-04-06T15:36:48+12:002021-04-06T15:36:51+12:00Website Access Issues<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>15:04</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring performance.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/66384262021-03-30T16:37:30+13:002021-03-30T16:37:30+13:00Web Site Access Issues<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>16:37</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>16:20</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>15:50</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>15:38</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/65016032021-03-11T13:44:10+13:002021-03-11T13:44:10+13:00DNS Issue<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:44</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:43</var> NZDT</small><br><strong>Update</strong> - All good Now DYN DNS Worldwide back online, Secured Signing up and running, allservcie are active</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:37</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:26</var> NZDT</small><br><strong>Investigating</strong> - Dyn DNS service is down worldwide effecting access to secured signing website</p>tag:securedsigningstatus.statuspage.io,2005:Incident/58504522021-01-10T11:19:43+13:002021-01-10T11:19:43+13:00Schedule Maintenance - Annual<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:19</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>08:45</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>16:17</var> NZDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>16:16</var> NZDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/54505662020-10-31T07:49:07+13:002020-10-31T07:49:07+13:00Secured Signing website Outage<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>07:49</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved <br />Thank you for your patience and understanding while we investigated and resolved the issue. <br />Apologize for the inconvenience AND have a lovely weekend.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>07:25</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>07:13</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>07:10</var> NZDT</small><br><strong>Update</strong> - We are continuing to experience issues affecting Secured Signing Platform. The situation has been more complex to resolve than anticipated.<br />Customers continue to experience problems when accessing Secured Signing website. <br />We thank you for your patience and understanding and apologize for the inconvenience. Further notifications will be sent if the situation changes.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>06:53</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>04:59</var> NZDT</small><br><strong>Update</strong> - We are aware of issues affecting Secured Signing website. The IT team is currently working to resolve this issue.<br />In the meantime, customers experience problems when accessing Secured Signing platform.<br />We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>04:01</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>03:31</var> NZDT</small><br><strong>Update</strong> - We're experiencing an elevated level of errors and are currently looking into the issue.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>03:30</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:securedsigningstatus.statuspage.io,2005:Incident/54476952020-10-31T05:04:44+13:002020-10-31T05:04:44+13:00ID Verification Under Maintenance<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>05:04</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>19:07</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>19:05</var> NZDT</small><br><strong>Update</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>19:03</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>