Performance issue – some of the customers experiencing Interment connection issue sometimes
Incident Report for Secured Signing
Resolved
This incident has been resolved.
Posted Aug 11, 2022 - 02:01 NZST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 11, 2022 - 01:56 NZST
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 11, 2022 - 01:44 NZST
Update
We are continuing to investigate this issue.
Posted Aug 11, 2022 - 01:22 NZST
Investigating
We are currently investigating this issue.
Posted Aug 11, 2022 - 00:25 NZST
This incident affected: Secured Signing Website, Secured Signing - PKI Digital Signature Service, Secured Signing API, Secured Signing SMS Service, Secured Signing Video Signing Service, Secured Signing Video Confirmation Service, Secured Signing ID Verification Service, Secured Signing KBA Service, Secured Signing ID Check Service, and Secured Signing Email Service.
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