Performance issue – some of the customers experiencing Interment connection issue sometimes

Incident Report for Secured Signing

Resolved

This incident has been resolved.

Posted Aug 11, 2022 - 02:01 NZST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 11, 2022 - 01:56 NZST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 11, 2022 - 01:44 NZST

Update

We are continuing to investigate this issue.

Posted Aug 11, 2022 - 01:22 NZST

Investigating

We are currently investigating this issue.

Posted Aug 11, 2022 - 00:25 NZST

This incident affected: Secured Signing Website NZ Region, Secured Signing - PKI Digital Signature Service, Secured Signing API, Secured Signing SMS Service, Secured Signing Video Signing Service, Secured Signing Video Confirmation Service, Secured Signing ID Verification Service, Secured Signing KBA Service, Secured Signing ID Check Service, and Secured Signing Email Service.