Secured Signing Network Issue

Incident Report for Secured Signing

Resolved

This incident has been resolved.

Posted Jan 30, 2024 - 14:32 NZDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 30, 2024 - 14:28 NZDT

Identified

The issue has been identified, and we are implementing a resolution.

Posted Jan 30, 2024 - 14:26 NZDT

Investigating

We have discovered a networking issue. Our team is currently investigating the issue.

Posted Jan 30, 2024 - 14:22 NZDT

This incident affected: Secured Signing Website, Secured Signing - PKI Digital Signature Service, Secured Signing API, Secured Signing SMS Service, Secured Signing Video Signing Service, Secured Signing Video Confirmation Service, Secured Signing ID Verification Service, Secured Signing KBA Service, Secured Signing ID Check Service, and Secured Signing Email Service.