We have been informed that the data center has now resolved their outage which also caused the issues with Secured Signing. We are monitoring the situation.
Posted Sep 03, 2021 - 15:28 NZST
Identified
The issue has been identified and fix is being implemented.
Posted Sep 03, 2021 - 15:14 NZST
Update
We are still investigating this issue with our data center and will keep you updated.
Posted Sep 03, 2021 - 15:05 NZST
Update
Our data center provider has confirmed that they are experiencing an issue related to a DDoS attack and mitigation has been put in place to reduce the impact. We will keep you updated.
Posted Sep 03, 2021 - 14:35 NZST
Update
We are continuing to investigate this issue.
Posted Sep 03, 2021 - 14:24 NZST
Investigating
We are currently investigating this issue.
Posted Sep 03, 2021 - 13:46 NZST
This incident affected: Secured Signing Website, Secured Signing - PKI Digital Signature Service, Secured Signing API, Secured Signing SMS Service, Secured Signing Video Signing Service, Secured Signing Video Confirmation Service, Secured Signing ID Verification Service, Secured Signing KBA Service, Secured Signing ID Check Service, and Secured Signing Email Service.