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Incident Report for Secured Signing

Resolved

This incident has been resolved.

Posted Jan 12, 2022 - 05:19 NZDT

Update

We are continuing to monitor for any further issues.

Posted Jan 12, 2022 - 05:18 NZDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 12, 2022 - 05:04 NZDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 12, 2022 - 05:02 NZDT

Update

We are continuing to investigate this issue.

Posted Jan 12, 2022 - 04:56 NZDT

Investigating

We are currently investigating this issue.

Posted Jan 12, 2022 - 04:23 NZDT

This incident affected: Secured Signing Website, Secured Signing - PKI Digital Signature Service, Secured Signing API, Secured Signing SMS Service, Secured Signing Video Signing Service, Secured Signing Video Confirmation Service, Secured Signing ID Verification Service, Secured Signing KBA Service, Secured Signing ID Check Service, and Secured Signing Email Service.